Solution Support

Chairman - Mark Rossell - IP Integration
Deputy - Vacancy

To provide a forum where members can communicate and meet and learn from each other's experiences of using Avaya products and services.
To provide Avaya with requirements and direction concerning product enhancement and prioritise collective issues into Avaya at a senior management level.
To facilitate the dissemination of information behind Avaya product future directions and encourage dialogue between partners and development managers.
Through open communication with Avaya, the sub-committee promotes the needs and wishes of the EMEA Members which helps to define and shape the service levels of Avaya, and sharing of best practice installation standards.
Avaya recognises the sub-committee and encourages 'open communications' between Avaya and the sub-committee. Avaya is in attendance at all executive meetings.
Improvement of the end to end resolution process for problems/solutions and by help in definition of service tools.
Improvement and optimisation of the quality of the product addressing general support problems.

Focuses on the interfaces to Avaya service teams, and how the product performs once installed. The group identifies common issues affecting all members and requests specific action for Avaya to resolve, creating and managing task forces and workshops when deemed appropriate.

What

Who