Product Solutions & Design and Engineering

Products

Area of Interest

• Address customer and partner needs with the aim of service improvements.
• Verify that each new product is
  • Manageable
  • Effective ordering, installation and maintenance services
  • Responding to market needs
• Drive the process of identifying the impacts of the product introduction through the channels in accordance with the ‘Channel Impact guidelines’ document and assign activities to the relevant working groups
• Provide feedback to Avaya as to:
  • Feature specification
  • Suitability for the marketplace
  • Supportability
  • Quality definition
  • Influence Avaya Networks in the product improvement prioritization

Solution Design and Engineering

Key Objectives

Foster a Solutions Design community who can interact, share ideas, experiences & learning from both Avaya and each other, enhance the ability to engineer and deploy solutions efficiently.

• Sharing of information
  
• Design best practice
  
• Design & service tools
  
• Conference calls to escalate common high profile issues
  
• The ability to engineer and deploy solutions efficiently
  

Area of interest

• Build the foundations for seamless interoperability between product sets
• Produce Design Rules & Guidelines
• Building Solution Foundations (Implementing & converging all product sets)
• Training & Certification for Design & Engineering
• Unified Communications – Architecture & Building Blocks
• Monitoring the Converged Solution