Product Solutions & Design and Engineering
Chairman -Ingo Kahnert - Damovo
Deputy -Rob Parott - 3G Comms
Products
Area of Interest
- Address customer and partner needs with the aim of service improvements.
- Verify that each new product is
- Manageable
- Effective ordering, installation and maintenance services
- Responding to market needs
- Drive the process of identifying the impacts of the product introduction through the channels in accordance with the ‘Channel Impact guidelines’ document and assign activities to the relevant working groups
- Provide feedback to Avaya as to:
- Feature specification
- Suitability for the marketplace
- Supportability
- Quality definition
- Influence Avaya Networks in the product improvement prioritization
Solution Design and Engineering
Key Objectives
Foster a Solutions Design community who can interact, share ideas, experiences & learning from both Avaya and each other, enhance the ability to engineer and deploy solutions efficiently.
- Sharing of information
- Design best practice
- Design & service tools
- Conference calls to escalate common high profile issues
- The ability to engineer and deploy solutions efficiently
Area of interest
- Build the foundations for seamless interoperability between product sets
- Produce Design Rules & Guidelines
- Building Solution Foundations (Implementing & converging all product sets)
- Training & Certification for Design & Engineering
- Unified Communications – Architecture & Building Blocks
- Monitoring the Converged Solution
Product Solutions
What
- New Products Availability
- Content Capabilities
- Differentiators
- Market fit
- How to sell
Who
- New Product Introduction Managers
- Product Managers
Solution Design & Engineering
What
- Customer Engagement
- Designing
- Engineering
- Integration Considerations
- Feature pre-requisites
- Interoperability
Who
- Pre-Sales Engineers
- Post-Sales Engineers
- Professional Service Providers